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Appliance Troubleshooter

By walking through a few troubleshooting steps, you can save yourself the cost of a service call.
Here are some frequently addressed topics.

Refrigerator

Freezer compartment is not cold enough

Refrigerator RepairCheck that the temperature settings have not been moved and are still pointing to the marked black lines.

Is the light on inside the refrigerator?
  • Yes: Feel the back wall of the freezer. Is it cold? Do you hear the evaporator fan running or feel air flowing from the rear vents in the freezer?
  • No: Check the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.
If our appliance troubleshooter doesn't solve your issue,

schedule service

.

The freezer temperature is OK but the fresh food compartment of the refrigerator is warming up

Refrigerator RepairCheck that the temperature settings have not been moved and are still pointing to the marked black lines.

Is the light on inside the refrigerator?
  • Yes: Feel the back wall of the freezer. Is it cold? Do you hear the evaporator fan running or feel air flowing from the rear vents in the freezer?
    • Yes: Check the refrigerator door seal and make sure it is shut all the way. Check for any debris or obstruction that may be preventing the door from being fully closed.
  • No: Check the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.
If our appliance troubleshooter doesn't solve your issue, schedule service.

There's a lot of frost in the freezer or moisture in the fresh food compartment

Refrigerator RepairCheck the refrigerator door seal and make sure it is shut all the way. Check for any debris or obstruction that may be preventing the door from being fully closed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

I have water under my crispers or dripping into the refrigerator's fresh food compartment

Check the back of the freezer compartment next to the back wall for any food debris that may be blocking the drain. Make sure the freezer compartment is clean.

If our appliance troubleshooter doesn't solve your issue, schedule service.

There is a noise in my freezer

Is it a buzzing noise, or does it sound like a sizzle?
A sizzling noise in normal during a defrost cycle and should stop in a few minutes when the refrigerator cycles back on.

If our appliance troubleshooter doesn't solve your issue, schedule service.

There is a noise coming from behind my refrigerator

Refrigerator RepairIf this is a new sound it is most likely the "condenser fan". Check for any debris or items that may have fallen behind the refrigerator. Try to slightly change the position of the refrigerator as the fan may be hitting something that is close to it and prevents it from turning.

If our appliance troubleshooter doesn't solve your issue, schedule service.

The freezer and fresh food compartment is not as cold as it should be

Refrigerator RepairCheck that the temperature settings have not been moved and are still pointing to the marked black lines.

Is the light on inside the refrigerator?
  • Yes: Feel the back wall of the freezer. Is it cold? Do you hear the evaporator fan running or feel air flowing from the rear vents in the freezer?
    • Yes: Check the refrigerator and the freezer door seal and make sure it is shut all the way. Check for any debris or obstruction that may be preventing the door from being fully closed.
  • No: Check the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.
If our appliance troubleshooter doesn't solve your issue, schedule service.

Refrigerator is freezing food

Refrigerator RepairCheck that the temperature settings have not been moved and are still pointing to the marked black lines.

Keep fruits and vegetables in the crisper drawer. The temperature at the bottom of the refrigerator is better suited for them.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Refrigerator runs constantly

Check that the temperature settings have not been moved and are still pointing to the marked black lines.

Check the refrigerator and the freezer door seal and make sure it is shut all the way. Check for any debris or obstruction that may be preventing the door from being fully closed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Washer

Washer doesn't work at all

Washer RepairCheck the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.

Make sure the lid of the washing machine is shut all the way and nothing is blocking it. The washer will not operate when the lid is not fully closed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Washer doesn't drain

Washer RepairCheck the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.

Make sure the lid of the washing machine is shut all the way and nothing is blocking it. The washer will not operate if the lid is not fully closed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

No hot water

Washer RepairMake sure the hot water valve is turned on.

If our appliance troubleshooter doesn't solve your issue,
schedule service.

No cold water

Make sure the cold water valve is turned on.

If our appliance troubleshooter doesn't solve your issue, schedule service.

There is no water at all

Make sure the water valves are turned on.

Check the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Washer is vibrating

Make sure not to overload the machine. Putting too many items in one load will cause the washer to vibrate as well as will make it much less effective. Spread the clothes evenly within the washer tub to make sure the load is even.

Check the floor for any detergent spills or anything that may cause it to be slippery. The washing machine needs to have stable and level ground for it not to move around much.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Washer is leaking

Washer RepairFirst stop the machine. Check the water valves of your home. The water may be dripping at the faucet. If this is the case you need to contact your maintenance team or a plumber to fix the valves.

Check if the Home drain line is clogged. When the drain line is clogged, the water that is being drained from the washing machine cannot drain out to the home pipes, this may cause flooding under the washing machine. If this is the case you need to contact your maintenance team or a plumber and do not use the machine until the issue is fixed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Dryer

Dryer doesn't work at all

Dryer RepairCheck the power outlet and home breaker to make sure the power is on. If the outlet does not have power please contact your maintenance staff or an electrician.

Make sure the lid of the dryer is shut all the way and nothing is blocking it. The dryer will not operate when the lid is not fully closed.

If our appliance troubleshooter doesn't solve your issue, schedule service.

There is no heat

If this is a gas dryer, make sure the gas in the home is turned on and not disconnected.

Many dryers have a 'cool down' cycle or 'wrinkle guard' cycle. It is normal for the dryer not to be hot during these cycles.

If our appliance troubleshooter doesn't solve your issue, schedule service.

It takes too long to dry or won't stop working

Dryer RepairMake sure to clean the lint screen before each and every use. A dirty lint screen will extremely reduce the efficiency of the dryer causing it to take very long to dry.

Check the vent duct leading from the dryer to the house wall. Make sure it is not loose or crushed.

Dryer RepairThe home vent ducts may be clogged. If this is the case, moisture cannot be expelled from the dryer to the outside and the clothes will not dry. Call your maintenance team or a plumber to clear any blocks in the home vent ducts.

If our appliance troubleshooter doesn't solve your issue, schedule service.

Dryer is making noise

If this is clinking noise, check inside the dryer drum for any loose items that may have fell or come loose from your articles of clothing.

Remove any heavy items that have been put on top of the dryer and may cause the metal to warp and dent.

If our appliance troubleshooter doesn't solve your issue, schedule service.
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